物流政策
Shipping Policy
Effective Date: August 13, 2026
1. Order Processing Time
All squishy products are handmade‑to‑order. After payment confirmation, standard order processing takes 3‑5 business days, excluding weekends and public holidays.
Processing may extend for custom‑made items, limited‑edition releases, or during high‑volume peak seasons. We will prepare and dispatch your order as promptly as possible.
Once your package ships, you will receive a shipping confirmation email containing your tracking number.
2. Worldwide Shipping
We provide international shipping coverage for most countries and regions across the globe.
Enter your full shipping address during checkout, and available shipping options together with corresponding rates will populate automatically.
3. Transit Time Estimates
Post‑dispatch delivery timelines depend on destination, customs clearance progress, and local logistics performance. Estimated transit windows are listed below:
- United States: 7‑15 business days
- Europe, United Kingdom, Canada, Australia: 10‑20 business days
- All other countries & regions: 15‑30 business days
All timelines are non‑binding estimates. We assume no liability for delays stemming from customs inspections, local public holidays, adverse weather, carrier capacity changes, or other force‑majeure events.
4. Shipping Rates
Shipping fees are calculated in real‑time according to delivery destination, package weight, and your selected shipping service. The final cost will be displayed clearly at checkout.
Free‑shipping promotional offers may run periodically. Please refer to onsite announcements for full promotion terms.
5. Customs & Duties
Cross‑border shipments may incur import duties, VAT, and customs clearance charges. These fees are the sole responsibility of the buyer and are not included within product pricing.
Should your package be returned or destroyed as a result of refusal to pay import fees, all associated losses will be borne by the buyer. Neither product value nor original shipping costs will be eligible for refund.
We declare shipment contents truthfully based on actual order details. Where supported, approximate import‑fee previews will be visible on the checkout page.
6. Shipping Address & Delivery
Please submit a complete, accurate delivery address plus valid contact details. We cannot take responsibility for delivery failures, lost parcels, or returned shipments caused by incomplete or incorrect address information provided by you.
Risk of loss transfers fully to the buyer once delivery is marked complete. We are not accountable for packages lost, stolen, or damaged after confirmed delivery.
If tracking shows “delivered” yet you have not received your parcel, please reach out to your local courier first. You may also contact our support team for further assistance.
7. Additional Notes
Monitor your shipment status using the tracking number sent in your shipping‑confirmation email.
Should tracking remain stagnant for a prolonged period, email us and we will help follow up with the logistics provider.
Certain remote locations may fall outside our service coverage. If you have pre‑order shipping‑related inquiries, feel free to message our support team.
Contact Email: zipzagzuz@gmail.com